Safe & Responsible Play

Company Commitment

Boomerang Partners, operating the platform boomerangbet.ie, is fully committed to the promotion and maintenance of responsible gaming practices across all aspects of its operations. It is recognised by the company that gambling, when conducted without appropriate oversight, may present significant risks to the financial, psychological, and social well-being of individuals. Accordingly, it is the formal policy of Boomerang Partners that all measures reasonably available shall be implemented to mitigate such risks and to ensure that gaming activities remain recreational in nature.

All staff engaged in customer-facing roles are trained to identify and respond to indicators of problem gambling behaviour. The protection of vulnerable individuals, including minors and those experiencing gambling-related harm, is regarded as a paramount corporate responsibility. Compliance with applicable regulatory frameworks governing responsible gaming is maintained at all times, and this policy is subject to ongoing review to ensure its continued adequacy and effectiveness.

Risk Indicators

The following behavioural indicators have been identified as potential signs of problematic gambling conduct. Customers are encouraged to reflect honestly upon their gaming habits with reference to these criteria:

• Persistent increases in the frequency or monetary value of wagers placed, particularly where such increases are not proportionate to the individual's stated financial circumstances or recreational intent.
• Repeated attempts to recover financial losses through continued or escalated gambling activity, commonly referred to as "chasing losses," which may indicate a loss of rational decision-making in respect of gaming expenditure.
• Neglect of professional, familial, or social obligations as a direct or indirect consequence of time or resources devoted to gambling activities on the platform.
• Demonstrated difficulty in voluntarily ceasing or moderating gambling activity, including unsuccessful attempts to implement personal restrictions or to abstain from the platform for defined periods.
• Reliance upon borrowed funds, credit facilities, or the financial resources of third parties for the purpose of financing gambling activity, or the concealment of gambling-related expenditure from family members or other associated persons.
• Expressions of significant emotional distress, anxiety, or psychological discomfort that are directly attributable to outcomes of gambling sessions or to the inability to access gambling services.

Self-Ban Options

Voluntary self-exclusion facilities are made available to all registered account holders on boomerangbet.ie. These mechanisms are designed to assist individuals who have determined that a period of abstention from gambling activity is necessary or desirable for their personal well-being.

Upon the submission of a formal self-exclusion request, the following protocols shall be applied:

• The relevant account shall be suspended for the duration selected by the account holder, with available exclusion periods commencing at a minimum of six months and extending to permanent closure where so requested.
• All marketing communications, promotional materials, and bonus notifications directed to the excluded account shall be ceased with immediate effect upon activation of the exclusion.
• Re-activation of a suspended account shall not be permitted prior to the expiry of the elected exclusion period, and requests for early reinstatement shall not be processed under any circumstances.
• Where permanent self-exclusion has been elected, the account shall be closed and the individual's details shall be recorded to prevent the creation of any subsequent account associated with the same identifying information.

Self-exclusion requests may be submitted directly through the account management interface or by contacting the responsible gaming support team at the address provided below.

Control Options

A range of financial and temporal limitation instruments is made available to account holders to assist in the management of gambling activity. The utilisation of these tools is encouraged as a proactive measure in support of responsible gaming conduct. The following controls may be applied at the account holder's discretion:

• Deposit Limits: Maximum thresholds may be established in respect of funds deposited to the account over defined periods, including daily, weekly, and monthly intervals. Requests to reduce an existing deposit limit shall take effect immediately upon submission. Requests to increase a deposit limit shall be subject to a mandatory cooling-off period before implementation.
• Loss Limits: Restrictions may be placed upon the total monetary losses permissible within a nominated timeframe. Such limits are intended to prevent expenditure beyond levels determined to be acceptable by the account holder.
• Session Time Limits: Maximum durations for individual gaming sessions may be configured, after which the account holder shall be automatically logged out of the platform. This mechanism supports the maintenance of awareness regarding time spent engaged in gambling activity.
• Reality Check Notifications: Periodic on-screen notifications may be activated to inform the account holder of the elapsed duration of their current gaming session, thereby facilitating informed decisions regarding continued participation.
• Temporary Account Suspension (Cool-Off Period): A temporary suspension of account access, distinct from formal self-exclusion, may be applied for a short defined period where the account holder requires a brief interval away from the platform without the commitment of a full self-exclusion.

Getting Help

It is acknowledged that individuals experiencing gambling-related difficulties may require assistance beyond the internal controls and mechanisms offered by the platform. Professional support services are available through a range of organisations that specialise in the treatment and management of problem gambling and associated conditions.

Individuals who are concerned about their own gambling behaviour, or that of a person known to them, are strongly encouraged to seek guidance from qualified counselling professionals, addiction support services, or mental health practitioners operating within their jurisdiction. Such services are generally available on a confidential basis, and initial consultations may often be arranged without charge.

National and regional helplines dedicated to gambling harm exist in many territories and may be accessed by telephone, online communication, or in-person appointment. Engagement with these services at the earliest stage of concern is considered to be significantly more effective in addressing problematic behaviour than delayed intervention.

Family members and carers of individuals affected by problem gambling are equally encouraged to seek support, as the impact of gambling-related harm frequently extends beyond the individual directly engaged in the activity.

Reach Out

All responsible gaming enquiries, self-exclusion requests, account limitation instructions, and related correspondence may be directed to the dedicated responsible gaming support team at Boomerang Partners. Responses to submitted enquiries shall be provided in a timely manner by a member of the trained support personnel.

Responsible Gaming Contact: [email protected]